Brief Outage 10.11.14

Warning
Monday 10th November 2014

UPDATE // DECEMBER2014

We have now concluded an extensive investigation and have produced an incident report, investigating the root cause of the network failure, corrective actions taken and a preventive action plan.

Please find attached the Incident report for the network outage which resulted in several affected services on 10th November 2014.

 

ORIGINAL MESSAGE // 10TH NOVEMBER 2014

In the last hour, some of you would have experienced a brief outage. Unfortunately, this was caused by an unauthorised change. We immediately rectified the situation and services are now fully restored. Please accept our apologies for the inconvenience caused – a full investigation is to be carried out in the next 5 days. Lessons learnt will be published shortly afterwards.