Desktop Support

In order to achieve cost efficiencies in today’s environment, you need to be able to maximize the value of your existing ICT environment as well as deliver and maintain new technology to complement the old. This balance is tricky and our aim is to help you achieve that maximum efficiency.
The ULCC Service Desk and support teams have for many years been delivering best practice and can help organisations deliver their ICT requirements through a combination of standardisation, service improvements, cost reductions, shared experience and best practice deployment.
The ULCC ICT support teams provide a full range of ICT support services and consultancy to the community and are well positioned to cater for their needs. Services are provided both on and off site and delivered by highly qualified staff following best practices such as ITIL and BSI.

Services include:

  • ICT Service Desk and Support (1st/2nd line)
  • ICT Strategy Consultancy and Review
  • Virus/patch management
  • Hardware Maintenance
  • Desktop Build Imaging
  • PC Refreshing
  • Print Management
  • Security Control/Management
  • Application Support
  • Software Distribution/Upgrades/Installation
  • Remote Support
  • Desk-side training, consultancy and guidance

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Case Studies

American University of Beirut

American University of Beirut logo
The American University of Beirut (AUB) has been awarded a grant from the European Union Tempus Programme to fund the development of a professional diploma program for green technologies in Lebanon and Egypt, entitled PRO-GREEN-Joint/Dual Professional Graduate Diploma and Professional Degree in Green Technologies.
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Royal College of Midwives

With approximately 45,000 members (90% of all UK midwives), the RCM provide workplace advice, support, guidance, information and learning opportunities through a broad range of events, conference and online resources. As an organisation run by and for midwives and maternity support workers they now provide greater access to continuing professional...
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University of East London

UEL Logo
Following the announcement of new data polices, the University of East London (UEL) looked to ULCC with their wealth of expertise, to develop an EPrints repository which could meet the needs of the university.
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